Privacy Policy

At Willow Creek Botanicals, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our online platform or purchase our handcrafted skincare products.

Information We Collect

We collect personal information that you provide directly to us, such as your name, postal address, contact number, and email address when you place an order, sign up for newsletters, or contact us for support or custom product development inquiries.

Additionally, we gather certain data automatically when you use our site, including technical information like IP addresses, browser type, and browsing behavior to enhance your experience and improve our service.

How We Use Your Information

• To process and deliver your orders, including payment and shipping coordination.
• To respond to your inquiries and provide customer support.
• To communicate updates about our products, services, and promotions when you have consented to receive such communications.
• To improve our products and website functionality through analysis of usage data.
• To comply with legal obligations and enforce our terms of service.

Legal Basis for Processing

We rely on your consent, contractual necessity, legitimate interests, and compliance with legal obligations as lawful bases for processing your personal data in accordance with the GDPR and relevant privacy laws.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist in product fulfillment, payment processing, and marketing, under strict confidentiality agreements and only as necessary.

We also disclose information if required by law or to protect the rights, property, or safety of our company, customers, or others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain processing, and you have the right to data portability.

If you wish to exercise these rights or withdraw consent, please contact us at the address below.

Security

We implement appropriate technical and organisational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, so we encourage you to take precautions in protecting your own information.

International Transfers

Your information may be processed in Australia and in other countries where our service providers operate. Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your privacy and data rights.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze site traffic, and support marketing efforts. You may manage your cookie preferences through your browser settings or via notices on the site.

Children’s Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: