Terms and Conditions

Welcome to our online platform. Please read these Terms and Conditions carefully before using our site or purchasing products from Willow Creek Botanicals. By accessing or using our service, you agree to be bound by these terms.

1. Use of Our Site and Services

You agree to use the site and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of our site. You must not misuse our platform by knowingly introducing viruses, trojans, worms, or other harmful material.

2. Product Information and Availability

Willow Creek Botanicals takes all reasonable care to ensure that product descriptions, images, and pricing information are accurate and up-to-date. However, we do not guarantee that all information is complete or error-free. We reserve the right to limit quantities, discontinue products without notice, and refuse or cancel orders at our discretion.

3. Ordering and Payment

Orders placed through our online platform are subject to acceptance and availability. Pricing is inclusive of applicable taxes unless otherwise specified. Payment must be received in full before order processing. We accept payment methods as presented during checkout.

4. Shipping and Delivery

Shipping timelines are estimates and may vary due to factors outside our control. Risk in products passes to you upon delivery. Please ensure delivery details are accurate. We are not responsible for delays or lost items caused by incorrect information provided or postal services.

5. Returns and Refunds

Given the nature of our handcrafted and small-batch skincare products, we accept returns only for faulty or damaged items. If you believe your product is defective, please contact us within 7 days of receipt. Refunds or replacements will be processed upon verification of the issue.

6. Intellectual Property

All content on this website, including but not limited to text, images, trademarks, designs, and logos, is the property of Willow Creek Botanicals or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Willow Creek Botanicals shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this service or products purchased. Our total liability to you shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. Information collected through our platform will be handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as described therein.

9. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page and take effect immediately upon posting. Your continued use of the platform after any changes constitutes acceptance of the updated terms.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Fitzroy, Victoria.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at: